HomeChoice | Modular Builds & Construction Finance

Privacy Policy

HomeChoice Australia (“we,” “us,” “our,” or “HomeChoice Australia”) is committed to protecting your privacy and managing your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the “Privacy Act”).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

2. What is Personal Information?

Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Examples of Personal Information we may collect include:

  • Names
  • Residential and postal addresses
  • Email addresses
  • Phone and mobile numbers
  • Date of birth
  • Financial information (for finance applications)
  • Employment details
  • Property ownership information
  • Construction preferences and requirements
  • Any other information you provide to us

3. How We Collect Personal Information

We may collect and hold personal information about you in the following ways:

3.1 Direct Collection

  • When you purchase or express interest in purchasing a HomeChoice Australia modular home
  • When you enter into a sales and purchase agreement
  • When you request information, quotes, or brochures about our products and services
  • When you subscribe to our newsletter or marketing communications
  • When you contact us via phone, email, website forms, or in person
  • When you attend our display homes or exhibitions
  • When you participate in surveys, competitions, or promotions
  • When you apply for finance through HC Finance
  • When you engage with HC Development and Real Estate for house-and-land packages
  • When you use our website, including HC Tech platforms and digital dashboards

3.2 Third-Party Collection

We may also collect personal information from:

  • Finance partners and brokers
  • Real estate agents and developers
  • Building surveyors and certifiers
  • Construction and trade contractors
  • Credit reporting agencies (with your consent)
  • Government authorities and regulatory bodies
  • Marketing and analytics service providers

4. Why We Collect Personal Information

We collect personal information for the primary purposes of:

4.1 Service Delivery

  • Providing you with modular home construction services
  • Processing your orders and managing contracts
  • Facilitating finance applications through HC Finance
  • Arranging house-and-land packages through HC Development
  • Managing construction projects and timelines
  • Providing customer support and after-sales service
  • Granting access to HC Tech platforms, digital dashboards, and milestone tracking tools

4.2 Business Operations

  • Communicating with you about your project
  • Responding to your inquiries and feedback
  • Internal record keeping and administration
  • Quality assurance and improvement
  • Risk management and legal compliance
  • Protecting our rights and property

4.3 Marketing and Analytics

  • Sending you information about our products and services
  • Providing you with marketing materials and promotional offers
  • Understanding customer preferences and improving our services
  • Market research and analysis
  • Website analytics and improvement

We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

5. How We Use and Disclose Personal Information

5.1 Internal Use

We use your personal information to operate our business, deliver our services, and maintain our relationship with you.

5.2 Disclosure to Third Parties

We may disclose your personal information to:

  • Finance Partners: To facilitate loan applications and approvals
  • Contractors and Suppliers: To carry out construction and delivery services
  • Real Estate Professionals: To coordinate land purchases and house-and-land packages
  • Professional Advisors: Including lawyers, accountants, and consultants
  • Government Authorities: When required by law or regulation
  • Technology Service Providers: For website hosting, data storage, and digital services
  • Marketing Service Providers: For email marketing, analytics, and advertising
  • Related Companies: Within the HomeChoice Australia group of companies

We only disclose personal information to third parties where necessary for the purposes outlined above, and we take reasonable steps to ensure that these third parties comply with privacy laws.

5.3 Overseas Disclosure

We may transfer personal information to overseas recipients for data storage, processing, or service provision. If we do so, we will take reasonable steps to ensure that overseas recipients handle your personal information in accordance with Australian privacy laws. Overseas recipients may be located in countries including but not limited to the United States, Singapore, and other countries where our service providers operate.

5.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Marketing Communications

We may use your personal information to send you marketing communications about our products, services, special offers, and news. You have the right to opt out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly using the details provided in Section 14
  • Updating your preferences through your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you important service-related messages regarding your orders, projects, or account.

7. Website Usage and Cookies

7.1 Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are placed on your computer’s hard drive through your web browser (if you allow) that enable our systems to recognize your browser and capture certain information.

We use cookies to:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website performance and functionality
  • Provide personalized content and advertising
  • Analyze website traffic and user behavior

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

7.2 Analytics and Advertising

We use third-party services such as Google Analytics to collect information about website usage, including:

  • IP addresses
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

We may also use advertising platforms such as Google Ads and Facebook Pixel for:

  • Conversion tracking
  • Custom audiences
  • Retargeting advertisements
  • Demographic insights (age, gender, interests)

These third parties may use cookies, web beacons, and similar technologies to collect information about your online activities across different websites and services.

7.3 Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

8. Security of Personal Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against:

  • Unauthorized access or disclosure
  • Misuse, interference, or loss
  • Unauthorized modification or destruction

Security measures include:

  • Secure servers and encrypted data transmission
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on privacy and security practices
  • Secure storage and disposal of physical records

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention and Disposal

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This may include:

  • The duration of our business relationship
  • Periods required for legal, regulatory, or contractual obligations
  • Timeframes necessary for resolving disputes or enforcing agreements

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

10. Access and Correction of Personal Information

10.1 Access Rights

You have the right to request access to the personal information we hold about you. To request access, please contact us using the details in Section 14.

We will respond to your access request within a reasonable timeframe, typically within 30 days. We may charge a reasonable administrative fee for providing access, particularly if the request requires significant time or resources.

10.2 Verification and Security

To protect your personal information, we may require you to verify your identity before granting access or making changes to your personal information.

10.3 Correction Rights

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date. If you believe that any information we hold about you is inaccurate, incomplete, or outdated, please contact us immediately, and we will take reasonable steps to correct it.

10.4 Reasons for Denial

We may deny your access request if:

  • Providing access would pose a serious threat to the life, health, or safety of any individual
  • Providing access would have an unreasonable impact on the privacy of others
  • The request is frivolous or vexatious
  • Providing access would be unlawful
  • Legal proceedings are underway or anticipated
  • Providing access would prejudice enforcement activities

If we deny your access request, we will provide you with written reasons for the denial and information about how you can make a complaint.

11. Sensitive Information

Sensitive information is a subset of personal information that includes information about an individual’s:

  • Racial or ethnic origin
  • Political opinions or associations
  • Religious beliefs or affiliations
  • Philosophical beliefs
  • Trade union membership
  • Sexual orientation or practices
  • Criminal record
  • Health information
  • Genetic or biometric information

We will only collect sensitive information where:

  • You have given explicit consent
  • Collection is required or authorized by law
  • Collection is necessary to prevent a serious threat to life, health, or safety

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

13. Privacy Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you have the right to make a complaint.

13.1 Internal Complaint Process

To lodge a complaint, please contact our Privacy Officer using the details in Section 14. Your complaint should include:

  • Your contact details
  • A clear description of the privacy concern
  • Any relevant supporting information or documentation

We will:

  • Acknowledge receipt of your complaint within 7 days
  • Investigate your complaint thoroughly and impartially
  • Respond to your complaint within 30 days (or longer if necessary, with explanation)
  • Take reasonable steps to remedy any breach if your complaint is upheld

13.2 External Complaint Process

If you are not satisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
 GPO Box 5218, Sydney NSW 2001
 Phone: 1300 363 992
 Email: enquiries@oaic.gov.au
 Website: https://www.oaic.gov.au/

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

HomeChoice Australia
 Privacy Officer
11/40 Karalta Rd Erina NSW

Email: [Info@homechouceaustralia.com.au]
 Phone: [1300 961 959]
 Website: https://homechoiceaustralia.com.au/

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on our website with a new “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If we make significant changes that affect how we handle your personal information, we will notify you by email or through a prominent notice on our website.